For Help or to Order Call Us:
1-800-445-2220

100% Secure Shopping Cart

cart item(s) : $0.00

  Account Log In  Wishlist

Search Our Site

Terms of Use, www.PreciousMoments.com

Effective January 1, 2017

I.       User Terms

This website, www.PreciousMoments.com, herein referred to as the “Site,” is owned and maintained by Precious Moments Family of Companies, Inc., 4105 Chapel Road, Carthage, Missouri 64836 U.S.A., and its affiliates and divisions, herein referred to as “we, us, our” collectively known as “PMFOC.”

All visitors to and users of any aspect of the Site, collectively referred to as “Customers,” agree to be bound by these Terms of Use (“Terms.”) PMFOC reserves the right to modify these Terms at any time, without notice. Customers unwilling to be bound by these Terms should refrain from accessing, registering or otherwise using the Site. 

II.      Eligibility

The Site is not targeted towards, nor intended for use by, children under the age of 18. The Site, its content and features are not directed to children. We will not knowingly request or collect information from children under the age of 18.

 III.    Registration/Creation of An Account

In order to access or use some features of the Site, including without limitation, Share The Gift Of Love Rewards (“Rewards”), customers are required to create a user account (“Shopping Account”) which includes creating a secure password, disclosing personal information, including name and email address. By creating a Shopping Account you are enrolled in Share The Gift Of Love Rewards and agree to these Terms of Use.

By creating a Shopping Account you agree to maintain the accuracy of your personal information, including email address, shipping and billing addresses.

It is considered a violation of these Terms of Use to: (i) enter, use or register a false name or email address owned or controlled by another person with the intent to impersonate that person; (ii) create multiple Shopping Accounts with the intention of defrauding PMFOC; (iii) enter, use or register a name of a minor child with the intention of impersonating or exploiting that minor child.

 IV.      Applicable Law/International Users

All matters relating to this Site shall be governed by the laws of the State of Missouri and the laws of the United States of America. By using, visiting or accessing any portion of the Site you agree to be bound by the laws of the State of Missouri and the United States of America, without regard to your actual, physical location. If you are located outside the United States and you contact us, upload or post content within any interactive section of this Site, enter personal information via a transaction, referral or the creation of a Shopping Account, or utilize any function of the Site, please be advised by submitting such information you explicitly authorize the transfer of such information to the United States for processing, use or archive within the United States in accordance with these Terms.

THESE TERMS REQUIRE YOU TO ARBITRATE DISPUTES, WAIVE YOUR RIGHT TO A JURY TRIAL AND LIMIT THE MANNER IN WHICH YOU CAN SEEK RELIEF FOR ANY ALLEGED BREACH OF THESE TERMS TO THE FULLEST EXTENT PERMITTED BY LAW. Any dispute or claim relating in any way to these terms of use, the Site, or any products or services sold or distributed through the Site, will be resolved by binding arbitration. The Federal Arbitration Act and federal arbitration law will apply to any arbitration conducted in connection with these terms and conditions and any such arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of the American Arbitration Association (“AAA”). To the fullest extent permitted by law, we each agree that any arbitration or other dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. You and PMFOC agree, to the fullest extent permitted by law, to waive any objection based on lack of personal jurisdiction, place of residence, improper venue or forum non-conveniens and you agree to waive any right to a jury trial in any such arbitration or other dispute resolution proceeding. 

 V.       Ownership & Use

PMFOC herein grants a limited license for personal use of the Site and its contents, subject to these Terms. In no way does this limited grant authorize, directly or indirectly, permission to: (i) the resale of the Site or its contents; (ii) commercial or derivative use of the Site or its contents; (iii) use of any data-gathering or similar extraction methods.

All non-user generated content within the Site, including but not limited to: graphics, photographs, icons, logos, images and the improvements or modifications thereof and the arrangement and design of the Site and all copyrights, trademarks and other intellectual property are owned by PMFOC or its licensing partners. Any trademark or copyright of a third party used within the Site is the property of its respective owner, used with permission. Nothing contained in these Terms shall be deemed to grant any Customer any right, title or interest in or to any copyright, trademark or other proprietary right of ours or any of our licensing partners.

Customers may not use the referral, share forums or other interactive portions of the Site allowing user-generated content for the purpose of: (i) soliciting, advertising or marketing to PMFOC or its other customers; (ii) promoting activities or conduct which are illegal, abusive, offensive, threatening, harmful, obscene, defamatory, libelous, pornographic or sexually explicit; (iii) harassing, or promoting the harassment of PMFOC or its employees or Customers; (iv) soliciting personal information or material from any customer; or (v) any other action deemed to be not in good taste.

PMFOC retains the right to remove any user-generated content and terminate or suspend Customer access which is found, in the discretion of PMFOC, to be in violation of these Terms.

 VI.      Disclaimer

In no event will PMFOC be liable, directly or indirectly, to anyone for any damage or loss arising from or relating to use of the Site or its content, errors or omissions. In no event will PMFOC be liable, directly or indirectly, for any claim or user-generated content which is offensive, defamatory, libelous or illegal. By using or accessing the Site and its contents, you agree to bear all risk associated with your access, contribution to and use of any content.

 VII.    Returns

PMFOC allows for a full refund of the purchase price, less shipping and handling fees, of any purchase made on PreciousMoments.com or through Precious Moments Mail Order division, for any reason, within 30 days of receipt. For questions regarding the return policy or procedure, please contact Customer Service via toll free call 800-445-2220 Monday – Friday 8:00am – 6:00pm CT or via our Contact Us page.

 VIII.   Shared Information

Within PMFOC: All personal information collected is used to provide you with information, materials, services and products to customize and optimize your Site experience, to improve our websites, product and promotional offerings. To view our complete Privacy Policy, click here.

User-Generated Content: Some aspects of the Site may contain interactive areas allowing users to upload or post information, comments, feedback, photographs or other content, which may be visible to other users or visitors of the Site. Parties should be aware all content, including personally identifiable information, photographs and other content, posted within these interactive areas can be read, shared and used by others at any time, without the knowledge of you or PMFOC. Use of these features may result in unsolicited messages or comments from other parties via email, social media platforms, postal mail, telephone, fax or the Site. Use of these features may result in your content being transmitted via social media or other unsecure platforms without your knowledge. PMFOC makes no representations and undertakes no obligations as to the security or use of information voluntarily uploaded or posted within these interactive areas of the Site. To view our complete Privacy Policy, click here.

Third Party Partners: Information, including your personally identifiable information may be shared with service providers including but not limited to social media platforms, in order to facilitate ease of log-in and maintenance of your Shopping Account and to administer or supplement our Site content. From time-to-time PMFOC makes its customer mailing lists available to carefully screened companies offering products and services that may be of interest to our customers. To view our complete Privacy Policy, click here.

 IX.      Privacy

 X.       Share The Gift Of Love Rewards

a.  Eligibility

(i)      Web Orders: Customers logged in to a Shopping Account on PreciousMoments.com will accrue Points for purchases completed through PreciousMoments.com. Failure to create or log-in to a Shopping Account will not generate Points for any transaction or action completed on the Site.

(ii)    Catalog/Mail Orders: Customers placing an order via a paper order form may choose to create a Shopping Account to accrue Points. Customers must provide a valid email address on the order form to create an account. For more information on creating an account or placing an order via mail, please contact Customer Service.

(iii)   Phone/Call-in Orders: Customers placing an order via phone with our Customer Service team may choose to create a Shopping Account to accrue Points. Customer must provide a valid email address to the Customer Service agent to create the Shopping Account. For more information on creating an account or placing an order via phone, please contact Customer Service.

 b.  Eligible Purchases/Earning Points

(i)      Shopping: Points are accrued on the shopping cart whole dollar subtotal. Points are accrued at a rate of one (1) point per one dollar ($1.00) for purchases made at PreciousMoments.com, via catalog/mail order or phone orders.

Members of the Precious Moments Collectors’ Club accrue three (3) Points per one dollar ($1.00) spent at PreciousMoments.com, via catalog/mail order or phone orders.

For example, a cart subtotal of $59.99 would garner 59 Points or 177 Points for a Collectors’ Club Member.

(ii)    Email Subscribers: New subscribers to the Precious Moments Co., Inc. email mailing list accrue 250 Points at sign-up. Option valid per each active email address. Email addresses previously subscribed to the mailing list may not qualify for new Point accrual.

(iii)   Offers: Points may be accrued for specials, promotions and other offers at the rate and time frame specified by PMFOC. Not all customers may qualify for all offers.

(iv)      Qualifying Locations: Customers may accrue Points for purchases and offers made through PreciousMoments.com and Precious Moments Mail Order division. Purchases and offers at any retail location, including the Precious Moments Chapel Gift Shoppe in Carthage, Missouri do not qualify for Rewards Points.

(v)    Exemptions: Points may not be accrued on taxes, shipping and handling charges or similar processing charges. Points may not be accrued on purchases made prior to Account Creation. Points may not be accrued on purchases made prior to September 2, 2015.

c.  Redemption

(i)      Redemption: Points may be redeemed to pay all or part of qualifying purchases on PreciousMoments.com or Precious Moments Mail Order division mail or phone orders. Customers may choose to redeem Points in whole number increments at any time prior to the expiration date. Points redeemed in the shopping cart are shown as a discount on the total purchase amount. Choose the “maximize my discount with Points” option in the shopping cart to redeem all available Points in one transaction.

(ii)    Exemptions: Points have no cash value. Without exception, Points may not be redeemed for: (a) taxes; (b) shipping/handling or similar processing charges; (c) cash; (d) credit; (e) gift cards; (f) Collectors’ Club Symbol of Membership figurines; (g) Collectors’ Club Members' Only figurines.

(iii)   Expiration: Points earned remain eligible for redemption for 365 days from the earned date.

 d.  Returns

PMFOC allows for a full refund of the purchase price, less shipping and handling fees, of any purchase made on PreciousMoments.com or through Precious Moments Mail Order division for any reason, within 30 days of receipt. Points earned on purchases are deducted from the Account upon completion of the return transaction. Customers may review their Rewards Points balance at any time using the My Dashboard feature.

For questions regarding the return policy or procedure, please contact Customer Service via toll free call 800-445-2220 Monday – Friday 8:00am – 6:00pm CT or via our Contact Us page.

e.  Transfers

No portion of the Points balance may be transferred to another Shopping Account. Points accrued are associated with the email address assigned to a Shopping Account. To ensure Points are accrued, Customers should sign in to their Shopping Account prior to completing a transaction.

 f.  Errors and Fraud

PMFOC may adjust Reward account status or Points balance at any time, without notice, in the event of: (a) a technical error, computer error or machine malfunction affecting the calculation of Points; (b) employee or customer error; (c) any other reason deemed appropriate by PMFOC.

 Should you experience an error with your Reward account status or balance, please contact Customer Service for details.

 PMFOC may terminate or suspend account status or Points balance at any time, without notice, in the event of fraud or misuse of Rewards or Points or any other violation of the Site Terms of Use or Privacy Policy. The decision and/or action to terminate or suspend an account are the sole decision of PMFOC. In the event of such termination or suspension PMFOC shall not be liable to refund, repay or otherwise credit the account user.

 g.  Overall Terms

Share The Gift Of Love Rewards is void where prohibited by law. All references by PMFOC in print or digital communication to “Rewards” or “Points” shall be deemed references to Share The Gift Of Love Rewards, unless otherwise noted. Use of the Site, without using or creating a Shopping Account does not entitle a Customer to the benefits of Rewards.

If any provision of the Terms of Use is found to be unlawful, void or for any other reason unenforceable, that provision will be deemed severable from these Terms and will not affect the validity or enforceability of any remaining provision.

Any use of the term “Partner,” by PMFOC whether via the Site, offers, email promotions or campaigns is intended to convey a business relationship and does not indicate or claim the existence of a legal partnership, joint agency or other relationship claiming ownership or shared liability.

Participation in Rewards is subject to the Terms of Use and Privacy Policy and any other conditions, rules, policies and procedures that PMFOC may establish or modify at any time, with or without notice.

Interpretation of these Terms is at the sole discretion and determination of PMFOC, which in any case is final and conclusive. Company assumes no liability for errors caused by malfunction, act of God or other reasons beyond the control of PMFOC.

h.  Privacy

PMFOC takes confidentiality of our business information very seriously. While we do collect specific personal information from you in order to provide our services and ensure an outstanding customer experience, we care about protecting the privacy of all the information you may provide and take all available precautions to safeguard your information as it was our own. To view our complete Privacy Policy, click here.

 i.  Contact Us

For questions or concerns related to Share The Gift Of Love Rewards, your Shopping Account or your Points balance, contact Customer Service either via phone or post.

Toll Free Call: 800-445-2220 Monday – Friday 8:00am – 6:00pm CT

Mail To:
Precious Moments Co., Inc.
Attn: Customer Service (Mail Order/Rewards)
4105 Chapel Road
Carthage, Missouri 64836 U.S.A.

 XI.      Changes to Terms of Use

PMFOC reserves the right to modify or replace, wholly or in part, these Terms of Use at our sole discretion, at any time, without notice. Unless otherwise stated these Terms of Use apply to all sites and locations displaying an authorized link to these Terms of Use.

 XII.    Contact Us

PreciousMoments.com: For questions or concerns related to Precious Moments Mail Order division, PreciousMoments.com or Share The Gift Of Love Rewards, contact Customer Service either via phone or post.

Toll Free Call: 800-358-0842 Monday – Friday 8:00am – 6:00pm CT

Mail to:
Precious Moments Co., Inc.
Attn: Customer Service (Mail Order/Rewards)
4105 Chapel Road,
Carthage, Missouri 64836 U.S.A.

 Precious Moments Collectors’ Club: For questions or concerns related to the Precious Moments Collectors’ Club, contact Customer Service either via phone or post.

Toll Free Call: 877-496-8725 Monday – Friday 8:00am – 6:00pm CT

Mail to:
Precious Moments Family of Companies, Inc.
Attn: Customer Service (Collectors’ Club)
4105 Chapel Road,
Carthage, Missouri 64836 U.S.A.