I ordered this for a friend who's mom had passed away. My friend collects Precious Moments so I thought it would be a perfect memorial gift for her. I had it personalized with her moms nick name and the dates fo her birth and death. My friend received it and cried but when she sent me a picture I was embarrassed at the poor job of personalization. When I contacted Precious Moments I was told that it is on the web site as to how they personalize (which she told me is with a gold paint pen and hand done). The Personalization was too large, not centered, crooked and there was no "dash" between the dates. I was very disappointed with the outcome of the personalization.