Warranty Policy


Updated May 2019

Our Warranty Policy extends to all Precious Moments® and Ne’Qwa Art® merchandise purchased through Precious Moments Mail Order Division, including www.PreciousMoments.com, and orders placed via phone or email to Customer Service.

Damaged or Defective
Within 30 days of purchase, notify Customer Service to obtain a Return Merchandise Authorization. Once the damaged or defective merchandise is received to Precious Moments Company, Inc., at your choice, we will issue a full refund of the purchase price, less shipping and handling or send a replacement item.

A Return Merchandise Authorization must accompany the damaged/defective product.

Dissatisfied or Not-As-Expected
Within 30 days of purchase, notify Customer Service for instruction on how to return the item for a full refund of the purchase price, less shipping and handling. All Share Love Reward Points earned on returned purchases are deducted from your shopping account upon the return of the item.

Our Warranty Policy above does not apply to Precious Moments® or Ne’Qwa Art® items purchased through authorized retail stores or marketplace sellers (approved third party resellers on Amazon.com, Google Shopping, Walmart.com, or other online retailers), including Precious Moments Gift Shoppe in Carthage, Missouri. Any warranty issues with respect to authorized resellers can be directed to the Authorized Reseller. Furthermore, purchased from unauthorized resellers, even if otherwise “new” products, void warranty protection. Please contact Precious Moments Company, Inc. if you question whether a product you are purchasing is from an authorized reseller.

Click here to search authorized resellers in your area.

For questions about a return or exchange under this Warranty Policy, please contact Customer Service during normal business hours:

Toll-free: 866-336-2554

Precious Moments Company, Inc.
Attn: Mail Order Division / Customer Service

4105 Chapel Road
Carthage, Missouri 64836 U.S.A.


Normal business hours:
Monday – Friday 8:00am – 6:00pm CT

Saturday 9:00am – 4:00pm CT


Operating times, dates, availability subject to change without notice. All hours in Central Standard or Central Daylight Time.