PRIVACY POLICY, www.PreciousMoments.com
Effective March 6, 2026
Precious Moments Family of Companies, Inc., its entities and divisions, Precious Moments Company, Inc., and Precious Moments, Inc., and its non-profit organization Precious Moments Foundation, including Precious Moments Chapel Gift Shoppe (“PMFOC”, “Company”, “we”, “us”, “our”) appreciates the fact you trust us with your personal information. This Policy describes how PMFOC collects and uses your personal information through, with, and for www.PreciousMoments.com and www.PreciousMomentsChapel.org (the “Site”). All visitors to and users of any aspect of the Site, collectively referred to as “Customers”, “Users”, “you”, “your”, agree to be bound by this Privacy Policy and the published Legal Terms and Conditions to which it is annexed. Customers unwilling to be bound by this Privacy Policy and/or the published Legal Terms and Conditions should refrain from accessing, registering for, contributing to, or otherwise using the Site.
1. Information We Collect.
We collect information directly from you (name, email, address, etc.) , via social media platforms , and through cookies and similar technologies.
a. Via Direct Response. When you complete a transaction, participate in offers or promotions, contact us using any interactive portion of the Site, or register for, or access your Shopping Account, a free Share Love Rewards Account, or a free Chapel Loyalty Program Account you may directly disclose information about yourself, your family, or your interests, including but not limited to: your name, email address, billing or shipping address, telephone or fax number, occupation/employer, date of birth or age, gender, demographic information, username, or password.
b. Via Social Media Platforms. If you access or use third-party social networking platforms, such as Google, Facebook, Twitter, Instagram, LinkedIn, or Pinterest, participate in promotions hosted with these providers, or log-in to your Shopping Account, a free Share Love Rewards Account, or a free Chapel Loyalty Program Account using your social media profile, we may receive personal information, including access to your contact list, which you shared with these providers. Please review the privacy policies for each of these platforms to understand how you may control your information with each provider.
c. Via Cookies, Web Beacons, or Similar Technologies. Cookies are not required to use or browse the Site, however, some of our services may require the use of active cookies. Through these and similar technologies we may collect information about you including but not limited to: device type (laptop, desktop computer, tablet, mobile phone), browser type, operating system, IP address, installed fonts, and email and browser habits, to determine traffic patterns and other web demographics. Check your browser options to set-up or modify cookie settings specific to your device.
d. Via Third-Party Sources. From time to time we may obtain information about you from other sources not directly related to PMFOC. These companies may provide your: name, email address, username for social media platforms, postal address, birth date or age, gender, demographic information, household demographic information, interests, hobbies, product preferences, buying habits, and other publicly observable activities including blogs, social media, or other online postings.
e. Sensitive Personal Information. We collect Sensitive Personal Information, which includes your account login credentials (username and password). We collect this only to provide you with secure access to your account. For details on how we share this with our partners, see Section 2.d.
2. How We Use and Share Information.
We use your information to fulfill orders and customize your experience.
a. Within PMFOC. All personal information collected is used to provide you with information, materials, services (including order processing, delivery, and handling), and products to customize, improve, and optimize your Site experience, our product and promotional offerings through Precious Moments Company, Inc., Precious Moments, Inc., Precious Moments Foundation, and/or Precious Moments Chapel Gift Shoppe.
b. With Advertising Providers. Information, including your personally identifiable information may be shared with advertising providers to provide you with targeted information or mailings about services, products, and promotional offerings.
c. With Service Providers. Information, including your personally identifiable information may be shared with service providers including but not limited to: fraud prevention and credit risk platforms in order to protect the security PMFOC and its Customers, and email service platforms, Share Love Rewards platform, and social media platforms, in order to facilitate ease of log-in, maintenance of your Shopping Account or Share Love Rewards Account, troubleshoot Shopping Account or Share Love Rewards Account issues, and to administer, support, or supplement our Site content.
d. With Affiliates and Sister Companies. We share the categories of personal information collected in Section 1 with our sister companies and primary affiliates, including Enesco, LLC, for the purposes of manufacturing, wholesale distribution, and order fulfillment. This sharing is essential for the performance of our contract with you.
e. By Law or Legal Process. Personal information may be disclosed to third-parties to protect the legal rights of PMFOC or Users, to prevent or investigate fraud and/or to comply with the law, or in response to legal process or a request for cooperation by a governmental entity, whether or not our cooperation is required under law.
3. Financial Information & Data Security.
We use industry-standard encryption (TLS) to protect payment transactions. However, no online transmission is 100% secure; use of the Site is at your own risk.
4. Publicly Viewable Features.
a. User-Generated Content. Any content you post publicly or submit as a "Portrayal" (stories, photos) is not confidential. By submitting, you grant PMFOC a perpetual right to use that content for marketing. We do not accept unsolicited ideas or designs.
b. Exported/Shared Content. Some aspects of the Site allow Users to export or share content with others outside of the Site via email or social media platforms. In order to support these features, some information provided, including the name, email address, social media username, and/or log-in identifier of you or the recipient may be temporarily saved for marketing, troubleshooting, and fraud prevention purposes. Use of these features may result in unsolicited messages from other parties, not directly affiliated with PMFOC. Use of these features may result in your content being transmitted via social media or other unsecure Internet platforms by other Users, companies, or visitors without your knowledge. PMFOC makes no representation and undertakes no obligation as to the security or use of information voluntarily shared within these interactive areas of the Site.
5. Solicited and Unsolicited Submissions.
a. Solicited Submissions. From time to time PMFOC will solicit Customer’s personal information, including but not limited to: your name, mailing address, email address, social media username, story, photographs, ideas, and opinions (“Portrayal”), for the purposes of surveys, research, entry into giveaways, target marketing/advertising, or publication in PMFOC owned, sponsored, or promoted materials. By submitting a Portrayal, Customer releases and holds harmless PMFOC from any reasonable expectation of privacy or confidentiality associated with the Portrayal and PMFOC’s use of the same. Company’s receipt or use of any Portrayal in no way constitutes a license agreement, vendor/service agreement, use/user agreement, or contractor agreement and Customer waives any and all claims to copyright, royalty, or other compensation, monetarily or otherwise, or right for such use. Any Portrayal may be altered, changed, copied, displayed, distributed, edited, exhibited, published, sold, or otherwise duplicated and/or disseminated, in order to best suit the needs of the Company. Customer waives any and all claim for damages arising from or resulting in any use, including but not limited to libel, infringement of the right of publicity, invasion of privacy, portrayal in a false light, or any other claim. Company shall reserve the right to use, reuse, publish, and republish Customer’s Portrayal individually or in combination thereof, for the purpose of commercial use, advertising, and/or promotion of Precious Moments Family of Companies, Inc., Precious Moments Company, Inc., Precious Moments, Inc., Precious Moments Foundation, Precious Moments Chapel Gift Shoppe, their products, services, events, giveaways or contests, or digital or print media and publications, now known or hereafter developed, worldwide and in perpetuity. Customers may be required to sign and return a Photo Release, Liability Waiver, and/or Winner Acknowledgement in conjunction with their Portrayal. Company’s failure to obtain, or Customer’s refusal to provide such Photo Release, Liability Waiver, and/or Winner Acknowledgement shall not prohibit Company from exercising its rights herein to said Portrayal.
b. Unsolicited Submissions. It is the policy and practice of PMFOC to not knowingly accept or consider unsolicited content, regardless of their source, including without limitation: ideas, suggestions, notes, articles, proposals, concepts, characters, designs, developments, drawings, plans, or other information or materials related to new product, modifications to existing product, marketing or promotions, processes, procedures, policies, and/or collection or product names, collectively referred to herein as “Unsolicited Material”. Any similarity between Unsolicited Material and the creative works, services, products, plans, procedures, and/or policies of PMFOC is purely coincidental. In accordance with this practice, PMFOC requests you refrain from submitting any Unsolicited Material to PMFOC via email, the Site, social media, phone, post, or fax. If such Unsolicited Material is submitted, despite our request not to receive Unsolicited Material, the following terms apply to that submission, regardless of any request or directive of any conversation, message, accompanying letter, memo, or note: (i) PMFOC reserves the right, but not the obligation to accept, review, or consider the submission; (ii) Unsolicited Material, its contents, including any and all notes, photographs, sketches, suggestions, and attachments, automatically become the property of PMFOC without any compensation, monetarily or otherwise, to sender, and sender immediately and permanently surrenders any and all right to claim ownership, in any form, in any jurisdiction; (iii) PMFOC reserves the right to delete, destroy, edit, modify, distribute, or otherwise use the submission, wholly or in part, for any purpose, in any way; (iv) PMFOC is under no obligation to keep confidential or proprietary the submission its contents, including any and all notes, photographs, sketches, suggestions, and attachments.
6. Global Privacy Control (GPC).
We recognize and honor Global Privacy Control (GPC) signals. If your browser transmits a GPC signal, we automatically treat it as a request to opt-out of the 'sale' or 'sharing' of your personal information for targeted advertising.
7. Children’s Policy.
The Site is not intended for children. We do not knowingly collect information from anyone under the age of 18.
8. Applicable Law and International Users.
All matters relating to this Site shall be governed by the laws of the State of Missouri and the laws of the United States of America. By using, visiting, or accessing any portion of the Site you agree to be bound by the laws of the State of Missouri and the United States of America, without regard to your actual, physical location. If you are located outside the United States of America and you contact us, upload, or post content within any interactive section of this Site, enter, share, disclose, or otherwise transmit personal information, or utilize any function of the Site, please be advised by submitting such information you explicitly authorize the transfer of such information to the United States of America for processing, use, or archive within the United States of America in accordance with these Terms.
9. Changes to Privacy Policy.
PMFOC reserves the right to modify or replace, wholly or in part, this Privacy Policy, at our sole discretion, at any time, without notice. Unless otherwise stated, this Privacy Policy applies to all information collected by or through any website displaying an authorized link to this Privacy Policy.
10. Multi-State Privacy Rights.
(CA, IN, OR, DE, etc.) Residents of states with comprehensive privacy laws have the following rights:
· Access & Portability: Request a copy of your data in a machine-readable format.
· Correction: Request that we fix inaccuracies in your data.
· Deletion: Request deletion of your data, subject to legal exceptions.
· Appeal: If we decline a request, you may appeal within 60 days.
a. Categories of Personal Information Collected. The Personal Information PMFOC collects or has collected in the twelve (12) months preceding the effective date of the applicable state privacy laws falls into the following categories, as established within the applicable state privacy laws.
(i) Identifiers such as name, alias, postal address for billing, postal address for shipping, email address, IP address, credit card information
(ii) Internet/browsing history including search history, information regarding your interaction with our Site, social media platforms, banners, emails, or other advertisements
(iii) Inferences drawn from any information used as part of your Shopping Account, Share Love Rewards Account, or Chapel Loyalty Program Account profile, including purchase history, preferences, wish-lists, birth date, gender, occupation/employer
(iv) Geolocation data such as the location of your device (laptop, desktop computer, tablet, mobile phone)
b. Categories of Personal Information Sold for Business Purposes. PMFOC does not sell and has not sold any consumer Personal Information in the twelve (12) months preceding the effective date of the applicable state privacy laws.
c. Submit a Personal Information Request to PreciousMoments.com. To exercise any of these rights, please click the links on the Site’s navigation toolbar or contact our Customer Care Specialists using the information provided in the 'Contact Information' section below.
d. Submit a Personal Information Request to PreciousMomentsChapel.org. To exercise any of these rights, please click the links on the Site’s navigation toolbar or contact our Customer Care Specialists using the information provided in the 'Contact Information' section below.
e. Authorized agents may submit requests on your behalf; we will require proof of your written permission and verification of your identity.
11. Data Retention.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Transactional and account data is typically retained for seven (7) years to comply with financial and tax audit standards.
12. Contact Information
PreciousMoments.com:
Toll-Free Call: 866-336-2554 | Fax: 417-359-3000 | Email: CustomerService@PreciousMoments.com
Mail To:
Precious Moments Company, Inc.
4105 Chapel Road
Carthage, Missouri 64836 U.S.A.
Precious Moments Company, Inc. Normal Business Hours:
Monday – Friday 9:00am – 5:00pm CT
Precious Moments Chapel & Gift Shoppe:
Toll-Free Call: 800-543-7975 | Fax: 417-359-2939 | Email: GS.Supervisor@PreciousMoments.comMail To:
Precious Moments Foundation
Attn: Customer Service (Gift Shoppe)
4321 Chapel Road,
Carthage, Missouri 64836 U.S.A.
