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Frequently Asked Questions 

WEBSITE QUESTIONS

PRODUCT QUESTIONS

PRECIOUS MOMENTS PARK QUESTIONS

QUESTIONS ABOUT SAM BUTCHER 

 

 

WEBSITE QUESTIONS

How do I find a specific figurine?

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Locating a specific figurine on our website is easy! Use the search browser to locate items by product type, occasion, price, keyword, series or item number. If you are unable to locate the item with this function, feel free to contact our Mail Order Division:

Via Toll-Free Call: 800-445-2220 Monday-Friday 8:00am - 6:00pm CST

Via Post: Precious Moments, Inc.
                 Attn: Mail Order Division
                 4105 Chapel Road
                 Carthage, Missouri 64836 U.S.A.

Contact Us Page: Select 'Customer Service' on our Contact Us Page

Can I place an order without "Setting up an Account"?

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Yes! By registering as a guest, you are not required to set up an account. Checking out as a guest will not allow you to save your billing or shipping information for future orders. Create a ‘My Account’ profile to expedite the ordering process. If you still wish to checkout without registering, click on option that says “Click Here to purchase as a guest” option on the Checkout Page. 

How can I follow-up on an order I have already placed?

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Check the status of your order easily by logging in to your ‘My Account’ profile. Select “My Orders” from the toolbar to see the current status of each order placed. For additional information, feel free to contact our Mail Order Division:

Via Toll-Free Call: 800-445-2220 Monday-Friday 8:00am - 6:00pm CST

Via Post: Precious Moments, Inc.
                 Attn: Mail Order Division
                 4105 Chapel Road
                 Carthage, Missouri 64836 U.S.A.

Contact Us Page: Select 'Customer Service' on our Contact Us Page

I forgot my 'My Account' password. How can I retrieve it?

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If you have forgotten your password, please click on “Forgot My Password” in the Checkout/Login screen. An email will be sent to you which contains a link to a page where you can enter a new password for your account.

How soon will I get my order?

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Orders placed within the 48 contiguous states are typically processed and shipped within 7 – 10 business days of receipt. International orders and those placed in Alaska, Hawaii, Puerto Rico or U.S. Virgin Islands may take 4 – 6 weeks.

For expedited shipping, upgrade to ‘Express shipping’ for an additional charge. 

Is sales tax added to my order?

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Precious Moments, Inc. has offices in Rolling Meadows, Illinois and Carthage, Missouri therefore all orders placed in Illinois or Missouri accrue sales tax. Orders placed in any other U.S. state or territory, or outside of the U.S. are sales tax exempt.

What is the “source code” that is asked for at checkout?

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The source code can be found on the back cover of your catalog, near your name and address. It is usually an 8-digit code corresponding with any special offers that may be available in the catalog you received.

How can I receive a catalog in the mail?

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Click on the “FREE CATALOG” option on the navigation bar to be added to our mailing list. Include your email address to receive notification of special sales, events and promotions.

 

PRODUCT QUESTIONS

What is a Chapel Exclusive figurine?

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Each year, new Precious Moments figurines are produced and some are limited to distribution for special occasions or to members of collectors clubs. One special group of figurines is called Chapel Exclusive figurines. These figurines are only available at the Precious Moments Chapel in Carthage, Missouri, on this website or through our Mail Order Division. 

What is a Limited Edition figurine?

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Each year new Precious Moments figurines are produced and some are limited in production. Once those figurines are sold, the mold is retired and indefinitely withdrawn from production. 

When was the Precious Moments Collection first introduced?

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The Precious Moments Collection first premiered to retailers in October 1978 and was available in stores spring of 1979.

How many figurines were included in the first introduction?

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The first collection introduced twenty-one figurines. This collection now bears the name “The Original 21.” 

How many figurines have been made?

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The Precious Moments figurine line has produced well over 2,500 figurines.

How many figurines are made each year?

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Generally, 25 to 40 new figurines are produced each launch, four times per year. Some figurines may be suspended or retired. Once a figurine is retired, the mold is broken and it will never again be produced. A suspended figurine means the figurine is indefinitely withdrawn from production.

Some of my figurines are dusty, how can they be cleaned?

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Maintaining the original delicateness of your Precious Moments collection requires only minimal attention. Figurines may be gently washed with warm water and mild soap. Air dry, making certain the hollow inside is completely dry before display or packing. Abrasives should not be used as they will damage the figurine. This simple procedure will help preserve the lasting beauty of your hand-painted porcelain bisque collection.

What do I do if I break or chip a figurine?

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Our Development team found two kinds of adhesive that will assist in repairing broken or damaged figurines. Contact your local hardware store representative for information about Duco® Cement or Adhesive Clear. 

A piece in my Nativity Set is broken. Can I replace it? How?

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Unfortunately, we do not stock replacement parts for sets. We occasionally receive a partially damaged set as a return. Please contact Customer Service for availablity. This can be done by calling 888-778-7275 or via email: CustomerService@PreciousMoments.com.

There are different markings on the bottom of my figurines. What do these markings represent?

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Yearly production marks provide us with a guide to determining the age of a particular figurine. The "triangle" marking signifies production during 1981, which was the first yearly production mark. The latest, the "chapel" is the yearly production mark for 2014.

 

 PRECIOUS MOMENTS PARK QUESTIONS

How do I get to the Precious Moments Park?

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Precious Moments Park is located at 4321 South Chapel Road, Carthage, Missouri 64836. Click here for more information: Directions

How much does it cost to tour the Chapel?

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Touring the Chapel is always FREE; however donations are graciously accepted.Click here to find our more about each of our Park Attractions.

What are the operating hours of the Chapel?

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Click here for current hours of operation. Hours of Operation

What is there to do at the Precious Moments Park?

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Visitors of the Park enjoy the sights and sounds of the inspiring Chapel, historical museum and beautifully crafted grounds and gardens. A stroll through the Visitor’s Center provides information about the Park and Precious Moments brand, as well as shopping at the world’s largest Precious Moments gift shop and dining in the Royal Delights Café & Bakery. Join us throughout the year for special seasonal events including our annual Precious Moments Family Reunion Event, Collectors’ Club Christmas Event and Lighting Ceremony with Choirs of Christmas.

Chapel
Gift Shop
Grounds and Gardens
Visitor Center

Do I have to be a Collectors' Club member to be able to attend the
Collector events?

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The annual Precious Moments Family Reunion Event is a pre-registered, pre-paid event open to anyone with an interest in Precious Moments. Membership in the Club is not required for attendance. Click here to learn more about the annual event and to request a registration packet for this year’s events!

Are reservations required for the Chapel tours?

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Reservations are not required, but are highly recommended for groups of 20 or more. For group reservations and information, feel free to contact our Customer Service department:

Via Toll-Free Call: 800-543-7975 Monday - Friday 8:00am - 6:00pm CST
Contact Us Page: Select 'Park Visitor Information' on our Contact Us page 

How much land does the Precious Moments Park cover?

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In 1984, Mr. Butcher and the Precious Moments company acquired 17 ½ acres of land in Carthage, Missouri as the site of the Precious Moments Park. Over the years, as the company expanded, additional acreage was added. The property now sits on more than 3,000 acres.  

How many people come to the Precious Moments Park each year?

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No one knows for certain how many people come to Precious Moments in a given year. Unlike many attractions where guests go through turnstiles or purchase tickets just to enter the attractions, Chapel guests are free to wander the grounds. Based on visitor counts, we estimate the number of annual visitors to the Park is approximately 400,000.

How old is the Chapel?

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Mr. Butcher began construction on the Chapel in 1985 and opened the Chapel in the Summer of 1989.

 

COLLECTORS' CLUB QUESTIONS

Click here for more information about The Precious Moments Collectors' Club.

 

QUESTIONS ABOUT SAM BUTCHER 

When did Mr. Butcher first create Precious Moments art?

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In 1974 Mr. Butcher created and sold a line of greeting cards using the Precious Moments character artwork. The ‘Original 21’ marked the launch of the collectible figurine line in 1978. 

Does Mr. Butcher still work or paint at the Chapel?

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While Mr. Butcher is semi-retired, he will always be the inspiration behind the Precious Moments artwork and the activity at the Park. Mr. Butcher considers only one mural, the main ceiling, in the Chapel as “complete”, as such; he continues to make additions to all other murals in the Chapel. 

Does Mr. Butcher have children?

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Yes, Mr. Butcher and his late wife had a total of seven children, who also provided him with several grandchildren and great-grandchildren.

Are any of Mr. Butcher's Children involved with the company?

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Mr. Butcher’s five surviving children are all gifted in many areas. Some are active participants in the business.

Where does Mr. Butcher get his ideas?

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Mr. Butcher is blessed with an active mind, drawing inspiration for his artwork from scripture, everyday experience, songs, or sayings. He is continually alert of life’s situations, never knowing which will spark an idea!

Where does Mr. Butcher live?

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Mr. Butcher has art studios and residences in Illinois, Missouri and the Philippines.